When will my skincare order arrive?
Processing normally takes 1–2 business days after payment authorization. Once shipped, transit is estimated at 4–6 business days; these periods are separate. Your available shipping charge and service appear at checkout. See the Shipping Policy for tracking and delivery exceptions.
Can I return a product that is not defective?
Yes. Request a return within 30 days after delivery. A non-defective product must be new and unused; damaged, faulty or incorrectly supplied products are also reviewed. We accept eligible exchanges, subject to review and stock. Read the Refund Policy for all conditions.
How does a postal return work?
Contact us first and wait for approval and the correct return address. A free prepaid label comes inside the package for eligible returns; tell us if it is missing. No restocking fee applies. An approved refund is processed or initiated to the original method within 10 days, although bank posting may take longer.
Payment, tracking and privacy
Payment options and the transaction currency are shown at checkout; see our Payment Policy. Shipment tracking is sent when available. For help or privacy choices, use Contact Us and our Privacy Policy.